Policy

Refund and error handling

Development policy for the $19.99 complete audit.

When an audit cannot run

If the submitted target is unavailable, authenticated, prohibited, oversized, or exceeds a hard limit, the audit is stopped rather than retried without limit.

Paid failures

A paid order that produces no usable report because of a service-side failure will receive one controlled retry after reconciliation. If that retry cannot produce the purchased report, the order is eligible for a refund to the original payment method.

Completed reports

Because a completed report is a delivered digital service, dissatisfaction with an evidence-backed observation does not automatically require a refund. Clear factual or target-selection errors will be reviewed and corrected where appropriate.

Duplicate payment

Verified duplicate charges are refunded after reconciliation against the payment provider’s authoritative records.

Requesting help

Email support@oneclickaudit.com with the order reference after support routing is verified. Do not email card numbers, account passwords, or other sensitive credentials.